I’m extremely excited today to announce that I have confirmed three amazing speakers for our very first HR Club Sydney networking event which will be held on 24th August in Sydney.
David Hales (previously Manager People Relations Group flight Training) and Sue Jennings (previously Manager People Relations, Customer & Marketing) from Qantas; will join forces with Benjamin Palmer (CEO of Genos) to speak about “Improving Customer Service and Performance with Motivational Development at Qantas”.
Human resources, organisational development and learning and development professionals typically focus on enhancing an employee’s skills and capabilities however few focus on enhancing employees’ motivation to perform their roles.
At Qantas, the focus has been on what is termed “developing motivational fit,” a series of people initiatives designed to enhance employees’ motivational role fit.
In this session, we’ll share with you how buy-in from the business was obtained, the tools and techniques used, and the value to both the business and the employee of developing motivational fit in terms of workplace safety, customer service, employee performance, and relationships.
We have looked at ways to enhance employees’ motivational fit in four key areas. These are;
1. role fit – how motivating employees find their day-to-day tasks;
2. manager fit–how motivating employees find the leadership style of their manager;
3. team fit–how motivating employees find the characteristics of their team; and
4. organisation fit–how motivating employees find the company culture.
You’ll have the opportunity to analyse your own level of motivational fit and apply some of the experiential activities with others to analyse the value of developing motivational fit in your organisation. There will also be time for questions and answers towards the end.
This event is all about sharing HR info and learning from others (no plugs for products or services) and it is a great way to network with other HR professionals.
Event venue and speaker bios to come very soon. Places will be very limited so be sure to register early.